Webhook: Whisper Transfer Initiated

URL path: /whisper-transfer-initiated/

During a whisper transfer call, the system dials the rep. At this point, the whisper transfer initiated webhook is sent. The webhook uses Authorization Header and Authorization Token values for authentication to protect your data. Please contact 2X to configure these.

The object sent by the webhook uses the following structure:

{
  "id": 1,
  "agent_key": "ABC123",
  "record_phone_number": "5556667777",
  "record_first_name": "John",
  "record_last_name": "Doe",
  "record_zip_code": "55555",
  "record_timezone": "UTC-7",
  "meta": {
    "lead_id": "123"
  },
  "workflow_key": "123ABC",
  "workflow_day": 1,
  "workflow_call": 1,
  "call": {
    "end_reason": "whisper_transfer_initiated",
    "telnyx_call_control_id": "v3:12345...",
    "answered": true,
    "call_direction": "outbound",
    "time_of_transfer": "2026-01-01T01:01:01.001Z"
  }
}

Field Explanations

• id: Used for reference, please supply to 2X if you have issues.
• record_phone_number, record_zip_code, record_first_name, record_last_name: The record information that was provided by the original API call.
• record_timezone: The timezone of the lead as determined by their zip code or area code.
• meta: If any meta information was provided in the CRM API request, it will be included here.
• workflow_key: The unique key used to identify the workflow.
• workflow_day: The day number of the workflow schedule that the call originated from.
• workflow_call: The call number (of the day, eg: Day 3, Call 1) of the workflow schedule that the call originated from.
• call: Object containing specific call details.
  • end_reason: This field will always be set to whisper_transfer_initiated  for this webhook.
  • telnyx_call_control_id: This field contains the associated call ID from your Telnyx back office. You can use this ID to access additional call details within the Telnyx platform.
  • answered: Whether the call was answered.
  • call_direction: Specifies the call was outbound or inbound.
  • time_of_transfer: Timestamp when the whisper transfer rep dial was initiated.