Welcome to the New 2X Metrics Dashboard
The new and improved 2X Metrics Dashboard makes it easier to track performance, results, and key numbers all in one place. It’s faster, simpler to use, and gives teams a clear view of what’s working…
Updated
by Kevin DeMeritt
The new and improved 2X Metrics Dashboard makes it easier to track performance, results, and key numbers all in one place. It’s faster, simpler to use, and gives teams a clear view of what’s working so they can make quicker decisions. With updated charts and cleaner reporting, everyone can stay aligned and focused on the metrics that matter most.
Trend Charts:
Calculating Rates:
Pick up rate = Total Contacted/Total Attempted Calls
Contact Rate = Total contacted/Records in Workflow
Failed Calls = Total Failed/Total Attempted
Voicemail Callback Rate = Inbound Transfers/Total Voicemails
Inbound Transfer Share = Inbound Transfers/Total Transfers
Outbound Transfer Share = Outbound Transfer/Total Transfers
Transfer Rate = Transfers/Total Contacted
Additional Metrics:
Total Contacted = Call Ended + Hung Up + Transferred + Not Interested + Unsubscribe + Wrong Number + Other + Final Answer Yes + Final Answer No + Scheduled Call Back (Every end reason that indicated we spoke to them is wrapped up in this)
How did we do?
Outbound Spam Management
Voicemail Best Practices
