FAQ

I am uploading new records into an existing workflow using a CSV file; will the system catch if I upload the same records?

Getting Calls Outside Office Hours

Are you compliant with Telemarketing Sales Rule (TSR) call time restrictions?

Why do we need to use the 2X outbound number in voicemails?

How does the automatic scheduled callback feature work?

How can I record calls?

Does setting the hours of operation in our back office determine the workflow call schedule?

How to Download and Review Call Results from Your CSV File

How do I permanently stop calls to a specific phone number?

Do we need to call back a record if it's transferred but no one answers on our end?

Can I pause the platform from making calls?

How does the Saturday call feature work?