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API: Call Opt Out

To ensure call opt-out compliance, 2x Solutions offers an Opt-Out API that can be integrated directly into your CRM. This integration allows any representatives or management to instantly opt a custo…

NCOL Support
Updated by NCOL Support

To ensure call opt-out compliance, 2x Solutions offers an Opt-Out API that can be integrated directly into your CRM. This integration allows any representatives or management to instantly opt a customer file out of receiving further calls on the 2X platform. The API can be linked to an existing button in your CRM interface (such as an "Opt-Out" or "Do Not Contact" button), or a new button can be created for this purpose.

When a customer is opted out via this API, any active workflows or scheduled calls involving that individual are immediately halted on the 2X platform, preventing further engagement attempts. By integrating this functionality, 2x Solutions ensures that your CRM has seamless control over customer outreach, allowing you to stop all call-related actions as soon as the customer’s opt-out status is updated.

To opt out a phone number from the 2X system, send a POST request to https://system.2xsolutions.ai/api/optout/.

The payload should be sent as follows:

{
   "api_key": "...",
   "record_phone_number": "9876543210"
}

record_phone_number should be exactly 10 digits long. Do not include the "+1" country code.

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