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API: Resume Completed Record

To resume a record in a workflow that is marked as complete or transferred, send a POST request to https://system.2xsolutions.ai/api/resume-record. Note that this resumes the record at whatever step…

NCOL Support
Updated by NCOL Support

To resume a record in a workflow that is marked as complete or transferred, send a POST request to https://system.2xsolutions.ai/api/resume-record. Note that this resumes the record at whatever step of the workflow schedue it was on when it was marked as complete or transferred. If the record has no remaining steps, no further calls will be made for the record, even if it is resumed.

The payload should be sent as follows:

{
   "api_key": "...",
   "workflow_key": "A1B2C3"
   "record_phone_number": "9876543210"
}

record_phone_number should be exactly 10 digits long. Do not include the "+1" country code.

The success response will be:

{
   message: 'Successfully resumed record.'
}

The success response will be sent even if the record was not marked as complete.

The system will return a status 400 if there was an issue with the payload.

How did we do?

API: Mark Record as Complete

API: Call Opt Out

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