Skip to main content

Webhook: Call Transfer Type

URL path: /transfer-type/ For calls where a lead requests a transfer while talking to the AI agent, the Call Transfer webhook is sent out after the call has ended. The webhook uses Authorization Head…

NCOL Support
Updated by NCOL Support

URL path: /transfer-type/

For calls where a lead requests a transfer while talking to the AI agent, the Call Transfer webhook is sent out after the call has ended. The webhook uses Authorization Header and Authorization Token values for authentication to protect your data. Please contact 2X to configure these.

Transfers can be "qualified" or "unqualified" based on the call direction and call duration. For outbound calls, transfers will be marked as qualified if the calls lasts for at least 34 seconds after the lead is transferred. For inbound calls, transfers will be marked as qualified if the calls lasts for at least 20 seconds after the lead is transferred.

The object sent by the webhook uses the following structure:

{
  "id": 123456,
  "transfer_type": "unqualified",
  "duration": 10
  "call_direction": "outbound",
}

Field Explanations

  • id: Used for reference, please supply to 2X if you have issues.
  • transfer_type: Whether the transfer was qualified, based on the duration. Possible values are unqualified and qualified.
  • duration: The post-transfer duration of the call in seconds.
  • call_direction: Whether the call was inbound or outbound.

How did we do?

Webhook: Inbound Call

Contact