Release Notes
10.17.25 Improved Account Security with Multi-Factor Authentication (MFA) We’ve added Multi-Factor Authentication (MFA) to give your account an extra layer of protection. Now, when you log in or rese…
10.17.25
Improved Account Security with Multi-Factor Authentication (MFA)
We’ve added Multi-Factor Authentication (MFA) to give your account an extra layer of protection. Now, when you log in or reset your password, you’ll be asked to verify your identity using a one-time SMS code.
You can easily set up and manage MFA from your account settings. Admins and company users also each have dedicated setup pages for a smoother 2X experience.
Phone Number Registration Form
We’ve introduced a phone number registration process to make company verification smoother and more secure. Companies are now required to complete a simple phone registration form, including the option to upload a screenshot for verification.
Once registered, your company will be marked as compliant automatically — ensuring uninterrupted access to schedules and API functions.
Inbound Agent Call Enhancements
We’ve upgraded our inbound calling system to give teams more flexibility and smarter handling of incoming calls. Inbound agents — the automated or live agents that answer and manage incoming calls from leads or customers — can now transfer calls, handle after-hours settings, and use custom AI and speech models for improved accuracy. We’ve also enhanced lead matching, allowed paused leads to call in, improved message handling for unknown callers, and ensured intro messages play correctly every time.
Transfer Number Flexibility
Workflows are now more adaptable with optional transfer numbers. You can run workflows even without a transfer setup, and calls will end smoothly after the intro message if no transfer number is provided. We’ve also improved error messages and validation for clarity and added support for using a lead’s transfer number through placeholders.
File Uploading
We've now added a description text box in the file uploading process to further clarify file usage and organization.
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